20/02/2013
19/02/2013
Lync Mobility frist show off............
Today 19.february Microsoft showed the Lync client for Mobile unites. They showed it for Windows Mobile, Android Phone, Iphone and they also turned Ipad into phone useing Lync2013 Mobility over VoIP useing video and voice @LyncConf2013 in San Diego.
09/02/2013
Something strange when migrate to Lync2013 from Lync2010
We had an issue going from Lync 2010 to Lync 2013 in our demo environment. Even it said the replication was ok and the database was ok, it did not replicated and we had a Yellow triangle in Lync Controlpanel on the fronend server.
06/02/2013
Finaly and testing CU-1 preview
Hi, It has been some time since the last blog. But here we are again.
The demo environment Kjetil Lindløkken and I has been working on is almost done.
It contains the following servers and features:
1 frontend server
1 Edge server
1 Mediation server
1 NET VX-1200 connected to Aastra MX-One
Colocated Monitoring & Archiveing server on the front end
1 Office Web App Server
1 TMG Forefront
1 Persistent Chat server
1 Competella server
1 Verba recording server
1 SQL2008R
To be done as soon they are ready we will install
1 MaxACD from AltiGen
1 Dolphin Q from Dolphin Software
We are also planning to make contact center integration with CRM Dynamics
Since EVRY is a part of vNext TAP program, we are also testing out the CU-1 preview for Lync2013.......
The demo environment Kjetil Lindløkken and I has been working on is almost done.
It contains the following servers and features:
1 frontend server
1 Edge server
1 Mediation server
1 NET VX-1200 connected to Aastra MX-One
Colocated Monitoring & Archiveing server on the front end
1 Office Web App Server
1 TMG Forefront
1 Persistent Chat server
1 Competella server
1 Verba recording server
1 SQL2008R
To be done as soon they are ready we will install
1 MaxACD from AltiGen
1 Dolphin Q from Dolphin Software
We are also planning to make contact center integration with CRM Dynamics
Since EVRY is a part of vNext TAP program, we are also testing out the CU-1 preview for Lync2013.......
25/01/2013
NIC 2013
The last day on NIC 2013 @Oslo Spektrum. Great show, great bands last nite. Great news about Lync Mobility. Great speakers.
Just a great show. EVRY was here, had a stand and we did this together with our partner Competella.
Just a great show. EVRY was here, had a stand and we did this together with our partner Competella.
19/01/2013
CallCenter dagene 23-24 april Oslo
EVRY and AltiGen wil be at the Callcenter days in Oslo 23-24 april with a presentation of MaxACD for Lync and how to use Lync together with MaxACD.
I will be there, will you?
http://www.confex.no/Kurs-og-konferanser/Service-og-kundebehandling/Call-Center-Dagene
I will be there, will you?
http://www.confex.no/Kurs-og-konferanser/Service-og-kundebehandling/Call-Center-Dagene
NIC Conf in Oslo 24-25 january in Oslo Spectrum
This year EVRY and I will be there. We will show Lync2013, Competella Attendant.
Will you be there?
http://www.nicconf.com/
Will you be there?
http://www.nicconf.com/
Lync for the Enterprise marked
Normaly when Enterprise customers want to make changes to drop the old PBX and use Lync as the phone system, they do need third party addons for Lync.
14/01/2013
Miercom.com testet Lync2010....
One of the things we often hear from our customers is that, can Lync replace my PBX.
Well, according to Miercom.com it sure can.
http://www.miercom.com/pdf/reports/20101117.pdf
Well, according to Miercom.com it sure can.
http://www.miercom.com/pdf/reports/20101117.pdf
08/01/2013
Contact Center for Lync
As I menioned earlier this year we can deliver Contact Center for Lync. We have implemented Dolphin Q for a client. We have also implementet MaxACD from AltiGen.
Dolphin Q is for clients that does not all the advanced functionality in the Contact Center, but we can integrate with MircoSoft CMR (Dynamics). We can do skillbased routeing and menu options. There is also a complete statistic system also. More information on www.dolphin.no
With MaxACD we can deliver the hole package. Lync client will be "docked" into the MaxACD client.
There is a Supervisor where team-manager can monitor the system and move trafik from one queue to another queue.
The team-manager can do barge-In, Visper functionality.
There is also a recording following the system.
Integration with Service desk and we can pop contact card. Integration with Salesforce.com where you answer the call in Salesforce and Pop Contact Card.
Wallboards, gives you the opertunities to create your own......
Upto 512 agents on one server but only 256 agents logged in at the same time. But if you neet more agents we will just add another server and you can doble up number of agents
Fore more information.... www.altigen.com or contact me
Dolphin Q is for clients that does not all the advanced functionality in the Contact Center, but we can integrate with MircoSoft CMR (Dynamics). We can do skillbased routeing and menu options. There is also a complete statistic system also. More information on www.dolphin.no
With MaxACD we can deliver the hole package. Lync client will be "docked" into the MaxACD client.
There is a Supervisor where team-manager can monitor the system and move trafik from one queue to another queue.
The team-manager can do barge-In, Visper functionality.
There is also a recording following the system.
Integration with Service desk and we can pop contact card. Integration with Salesforce.com where you answer the call in Salesforce and Pop Contact Card.
Wallboards, gives you the opertunities to create your own......
Upto 512 agents on one server but only 256 agents logged in at the same time. But if you neet more agents we will just add another server and you can doble up number of agents
Fore more information.... www.altigen.com or contact me
02/01/2013
New year new opertunities.............
Well 2013 is here and we are back to work.
We will start this year with 2 large projects, one POC and one Upgrade to Lync2013........
More information will come.
We will start this year with 2 large projects, one POC and one Upgrade to Lync2013........
More information will come.
19/12/2012
What can be delivered
From a customer perspective sometimes they think that base all phone systems on Lync can be single point of...
29/11/2012
27/11/2012
Lync2013 certifications is out..........!!!!!
From what I can see on Microsoft.com there has come out 2 certifications for Lync2013
MS 70-336
and
MS 70-337
It's time to start to get ready for those exams.......:-)
Be aware that this are the BETA exsams and for the RTM they will be out 15th february 2013.
MS 70-336
Core Solutions of Microsoft Lync Server 2013
and
MS 70-337
Enterprise Voice & Online Services with Microsoft Lync Server 2013
It's time to start to get ready for those exams.......:-)
Be aware that this are the BETA exsams and for the RTM they will be out 15th february 2013.
22/11/2012
Installing Office Web App Server Lync2013
1 Installation of Office Web App Server
This document describes the installation of Office Web App Server for Lync2013
Deployment of Persistent Chat Lync2013
1 Deployment of Lync2013 Persistent Chat
We are now going to do the deployment of the Persistent Chat Server.
We open the topology builder and download the current topology.
Then we goes into Lync Server 2013
14/11/2012
Persistent Chat
In some day's I will start to install the Persistant Chat server i our Lync Demo environment.
We have installed the Lync Office web App and there will come one other post about this.
/Kai
We have installed the Lync Office web App and there will come one other post about this.
/Kai
13/11/2012
Lync2010 Enterprise ED to Lync2013 Enterprise ED
Normaly when you want to upgrade from Lync2010 to Lync2013 and if this is a Enterprise Ed, you have a SQL server running. You have your Lync2010 on a instance.
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