The last day on NIC 2013 @Oslo Spektrum. Great show, great bands last nite. Great news about Lync Mobility. Great speakers.
Just a great show. EVRY was here, had a stand and we did this together with our partner Competella.
25/01/2013
19/01/2013
CallCenter dagene 23-24 april Oslo
EVRY and AltiGen wil be at the Callcenter days in Oslo 23-24 april with a presentation of MaxACD for Lync and how to use Lync together with MaxACD.
I will be there, will you?
http://www.confex.no/Kurs-og-konferanser/Service-og-kundebehandling/Call-Center-Dagene
I will be there, will you?
http://www.confex.no/Kurs-og-konferanser/Service-og-kundebehandling/Call-Center-Dagene
NIC Conf in Oslo 24-25 january in Oslo Spectrum
This year EVRY and I will be there. We will show Lync2013, Competella Attendant.
Will you be there?
http://www.nicconf.com/
Will you be there?
http://www.nicconf.com/
Lync for the Enterprise marked
Normaly when Enterprise customers want to make changes to drop the old PBX and use Lync as the phone system, they do need third party addons for Lync.
14/01/2013
Miercom.com testet Lync2010....
One of the things we often hear from our customers is that, can Lync replace my PBX.
Well, according to Miercom.com it sure can.
http://www.miercom.com/pdf/reports/20101117.pdf
Well, according to Miercom.com it sure can.
http://www.miercom.com/pdf/reports/20101117.pdf
08/01/2013
Contact Center for Lync
As I menioned earlier this year we can deliver Contact Center for Lync. We have implemented Dolphin Q for a client. We have also implementet MaxACD from AltiGen.
Dolphin Q is for clients that does not all the advanced functionality in the Contact Center, but we can integrate with MircoSoft CMR (Dynamics). We can do skillbased routeing and menu options. There is also a complete statistic system also. More information on www.dolphin.no
With MaxACD we can deliver the hole package. Lync client will be "docked" into the MaxACD client.
There is a Supervisor where team-manager can monitor the system and move trafik from one queue to another queue.
The team-manager can do barge-In, Visper functionality.
There is also a recording following the system.
Integration with Service desk and we can pop contact card. Integration with Salesforce.com where you answer the call in Salesforce and Pop Contact Card.
Wallboards, gives you the opertunities to create your own......
Upto 512 agents on one server but only 256 agents logged in at the same time. But if you neet more agents we will just add another server and you can doble up number of agents
Fore more information.... www.altigen.com or contact me
Dolphin Q is for clients that does not all the advanced functionality in the Contact Center, but we can integrate with MircoSoft CMR (Dynamics). We can do skillbased routeing and menu options. There is also a complete statistic system also. More information on www.dolphin.no
With MaxACD we can deliver the hole package. Lync client will be "docked" into the MaxACD client.
There is a Supervisor where team-manager can monitor the system and move trafik from one queue to another queue.
The team-manager can do barge-In, Visper functionality.
There is also a recording following the system.
Integration with Service desk and we can pop contact card. Integration with Salesforce.com where you answer the call in Salesforce and Pop Contact Card.
Wallboards, gives you the opertunities to create your own......
Upto 512 agents on one server but only 256 agents logged in at the same time. But if you neet more agents we will just add another server and you can doble up number of agents
Fore more information.... www.altigen.com or contact me
02/01/2013
New year new opertunities.............
Well 2013 is here and we are back to work.
We will start this year with 2 large projects, one POC and one Upgrade to Lync2013........
More information will come.
We will start this year with 2 large projects, one POC and one Upgrade to Lync2013........
More information will come.
19/12/2012
What can be delivered
From a customer perspective sometimes they think that base all phone systems on Lync can be single point of...
29/11/2012
27/11/2012
Lync2013 certifications is out..........!!!!!
From what I can see on Microsoft.com there has come out 2 certifications for Lync2013
MS 70-336
and
MS 70-337
It's time to start to get ready for those exams.......:-)
Be aware that this are the BETA exsams and for the RTM they will be out 15th february 2013.
MS 70-336
Core Solutions of Microsoft Lync Server 2013
and
MS 70-337
Enterprise Voice & Online Services with Microsoft Lync Server 2013
It's time to start to get ready for those exams.......:-)
Be aware that this are the BETA exsams and for the RTM they will be out 15th february 2013.
22/11/2012
Installing Office Web App Server Lync2013
1 Installation of Office Web App Server
This document describes the installation of Office Web App Server for Lync2013
Deployment of Persistent Chat Lync2013
1 Deployment of Lync2013 Persistent Chat
We are now going to do the deployment of the Persistent Chat Server.
We open the topology builder and download the current topology.
Then we goes into Lync Server 2013
14/11/2012
Persistent Chat
In some day's I will start to install the Persistant Chat server i our Lync Demo environment.
We have installed the Lync Office web App and there will come one other post about this.
/Kai
We have installed the Lync Office web App and there will come one other post about this.
/Kai
13/11/2012
Lync2010 Enterprise ED to Lync2013 Enterprise ED
Normaly when you want to upgrade from Lync2010 to Lync2013 and if this is a Enterprise Ed, you have a SQL server running. You have your Lync2010 on a instance.
06/11/2012
29/10/2012
Lync2013 to customers
After spoken to Microsoft the other day, they told me when clients will be able to download Lync2013.
VL customers will be able to download it from mid November.
GA customers will be able to download it from mid February 2013.
Volume Licensing customer in about 2 weeks time on their MS Portal........
Time to start working.....:-)
VL customers will be able to download it from mid November.
GA customers will be able to download it from mid February 2013.
Volume Licensing customer in about 2 weeks time on their MS Portal........
Time to start working.....:-)
26/10/2012
Lync2013 RTM is out!!!
Last wedensday Microsoft delivered Lync2013, Exchange 2013, Office 2013 and SharePoint 2013 RTM. This can be downloadet from Technet and MSDN.
Happy Downloading...........
Happy Downloading...........
24/10/2012
Lync2013 client on Office 365
From what I understand on Microsoft. If you runs Lync in the cloud with Office 365. There is no way problems useing the Lync2013 Preview client.
I have never tested it but I asked around.........Please contact med if you tries it out and tell me the experience.
I have never tested it but I asked around.........Please contact med if you tries it out and tell me the experience.
19/10/2012
Persistent Chat Server
Lync Server 2013 Preview, Persistent Chat Server communications software is part of the Lync Server 2013 Preview infrastructure.
Deploying Lync Server 2013 Preview, Persistent Chat Server requires that you:
A Persistent Chat Server pool can exist with a Lync Server 2013 Preview Enterprise Edition Front End pool. However, you cannot collocate Persistent Chat Server for Enterprise Edition with any other server. For more information about Persistent Chat Server collocation restrictions, see Set Up System Platforms in the Deployment documentation, and Supported Lync Server 2013 Preview Topologies in the Supportability documentation.
In addition, you cannot add the Microsoft SQL Server database that is used by the Persistent Chat Server pool to SQL Server Express (which is the setup used by Lync Server 2013 Preview Standard Edition). We recommend that you install the SQL Server database for Persistent Chat Server on a dedicated computer, although collocating Lync Server 2013 Preview SQL Server and Persistent Chat Server SQL Server on the same computer is supported on the same SQL Server instance.
A Persistent Chat Server pool can be collocated on the Lync Server 2013 Preview Standard Edition server by using SQL Server Express. We do not support high availability for Persistent Chat Server with Standard Edition server, and performance and scale will be limited. We also do not support an upgrade of Lync Server 2010, Group Chat Standard Edition server to Lync Server 2013 Preview Persistent Chat Server Standard Edition server. We support only new Lync Server 2013 Preview Persistent Chat Server Standard Edition server deployments.
For details about available topologies and the technical and software requirements for installing Persistent Chat Server, see Planning for Persistent Chat Server in the Planning documentation.
For details about acquiring certificates, creating the SQL Server database, and creating file stores, see Deploying Lync Server 2013 Preview in the Deployment documentation.
If your organization requires compliance support, you can opt to have it installed by using Topology Builder. The Persistent Chat Server Compliance service is installed on the same computer as the Persistent Chat Server Front End Server. A separate database is required for compliance. For details about compliance requirements for Persistent Chat Server, see Planning for Persistent Chat Server in the Planning documentation.
Persistent Chat Server can support up to 150,000 provisioned users. The number of chat rooms supported is 33,077, comprised of 32,000 small chat rooms, 1067 medium chat rooms, and 10 large chat rooms. Each large chat room can accommodate up to 16,000 users.
Persistent Chat Server is also supported on a virtual server. The virtual server can support up to 20,000 users if it matches the specifications of the physical server. We recommend four-core processors and 8 GB of memory.
At a minimum, each topology requires a server with Lync Server 2013 Preview installed and a server with SQL Server database software installed.
Topology Builder supports multiple Persistent Chat Server pools. Follow the same deployment instructions for deploying multiple Persistent Chat Server pools as you would for any pool from the Deploying Lync Server 2013 Preview in the Deployment documentation.
Deploying Lync Server 2013 Preview, Persistent Chat Server requires that you:
- Use Topology Builder to define, or import, and subsequently publish your topology and the components that you want to deploy.
- Prepare your environment for deploying Persistent Chat Server components.
- Install and configure Persistent Chat Server components for your deployment.
A Persistent Chat Server pool can exist with a Lync Server 2013 Preview Enterprise Edition Front End pool. However, you cannot collocate Persistent Chat Server for Enterprise Edition with any other server. For more information about Persistent Chat Server collocation restrictions, see Set Up System Platforms in the Deployment documentation, and Supported Lync Server 2013 Preview Topologies in the Supportability documentation.
In addition, you cannot add the Microsoft SQL Server database that is used by the Persistent Chat Server pool to SQL Server Express (which is the setup used by Lync Server 2013 Preview Standard Edition). We recommend that you install the SQL Server database for Persistent Chat Server on a dedicated computer, although collocating Lync Server 2013 Preview SQL Server and Persistent Chat Server SQL Server on the same computer is supported on the same SQL Server instance.
A Persistent Chat Server pool can be collocated on the Lync Server 2013 Preview Standard Edition server by using SQL Server Express. We do not support high availability for Persistent Chat Server with Standard Edition server, and performance and scale will be limited. We also do not support an upgrade of Lync Server 2010, Group Chat Standard Edition server to Lync Server 2013 Preview Persistent Chat Server Standard Edition server. We support only new Lync Server 2013 Preview Persistent Chat Server Standard Edition server deployments.
For details about available topologies and the technical and software requirements for installing Persistent Chat Server, see Planning for Persistent Chat Server in the Planning documentation.
For details about acquiring certificates, creating the SQL Server database, and creating file stores, see Deploying Lync Server 2013 Preview in the Deployment documentation.
If your organization requires compliance support, you can opt to have it installed by using Topology Builder. The Persistent Chat Server Compliance service is installed on the same computer as the Persistent Chat Server Front End Server. A separate database is required for compliance. For details about compliance requirements for Persistent Chat Server, see Planning for Persistent Chat Server in the Planning documentation.
Persistent Chat Server can support up to 150,000 provisioned users. The number of chat rooms supported is 33,077, comprised of 32,000 small chat rooms, 1067 medium chat rooms, and 10 large chat rooms. Each large chat room can accommodate up to 16,000 users.
Persistent Chat Server is also supported on a virtual server. The virtual server can support up to 20,000 users if it matches the specifications of the physical server. We recommend four-core processors and 8 GB of memory.
At a minimum, each topology requires a server with Lync Server 2013 Preview installed and a server with SQL Server database software installed.
Topology Builder supports multiple Persistent Chat Server pools. Follow the same deployment instructions for deploying multiple Persistent Chat Server pools as you would for any pool from the Deploying Lync Server 2013 Preview in the Deployment documentation.
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