Dyn365Sales - Teams Telephony

 Some times things just happes and then it result in a blogpost. This post is one of this.What just happened?

Dynamics365 Sales - Teams Telephony

I have worked and did some investigation on Dyn365Sales and how to get this working together with Teams and Telephony in Teams.

Teams got Cast

Teams client got CAST for MAC and Windows

One feature that I saw yesterday was CAST. From the three ... you will now get the 

Commsverse 2022 Mercedes Benz World UK

 Did you know that in June, from the 29-30th there is a hybrid event named Commsverse 2022. 

You find the link here. And what a lineup with speakers. 

New headset on the market. Welcome Yealink BH72

 Finaly, when I got back to the office today, I have got my new toy. As many of you know out there I just love new gadgets. This time I got the Yealink BH72 with charging stand for Teams.

First of all, this is a Teams Certfied Headset.

Teams Powershell module 4.0.0

 Today we got a new version of the Teams Powershell module. 

This is the new current version. You can download it here.

Are you running other versions or preview, please use the -Force element to upgrade

SIP devices in Teams, Tendfor Certified for Teams using API

 Hi readers. Great to be out here again with some news. After 10 days with Covid-19 and other issues. Now it's time to bring som great news to you readers.

More changes to Teams Powershell

 Teams Powershell changes

As you for sure might have see in the M365 admin center, you might have got this message

Dyn365 Customer Service Omnichannel Voice - How we did it

Introduction

This blog would not have been written if there has not been for the great people and skill of the following personal:

Thomas Sandsør from PointTaken AS 

Tricia Sinclair from Avanade (UK)

Kai Stenberg from blinQ AS

How to get Voice in Dynamics365 CS

When starting to plan for Dynamics365 Customer Service Omnichannel Voice, well be aware that one of your options will be to use Direct Routing.

Direct Routing in Azure Communication Service (ACS) are still in preview.

So how did we do it?

Changes in Set-CSUser in Teams Powershell

 For a customer I helped them enable a user for Voice in Teams. Now there are changes comming, so you need to update your scripts. Ran this

Set-CsUser -Identity "sip:fornavn.etternavn@kunde.no" -EnterpriseVoiceEnabled $true -HostedVoiceMail $false -OnPremLineURI tel:+47xxxxxx

Then I get this as a warning

WARNING: OnPremLineURI will be deprecated. Please use LineURI to update user's phone number.

The syntax did work, but for future use you will need to update your scrips to this

Set-CsUser -Identity "sip:fornavn.etternavn@kunde.no" -EnterpriseVoiceEnabled $true -HostedVoiceMail $false -LineURI tel:+47xxxxxx

Use Teams on moblie as a Walkie Talkie

Walkie Talkie for mobile users

 This is a feature some of my customers has start to investigate to use. I have tested it out and this is pretty cool,  when you need to send out a short message to your Team.

It's almost time to wrapup 2021

 2021 is almost gone

It's time to wrapup 2021, and what a Year. We have been in a lockdown most of the year. Work from home are the new standard or even more hybrid working.

Here are some tips and tricks to end 2021. 

SIP devices in TAC (Teams Admin Center)

 SIP Devices in TAC

Have you noticed this in Teams Admin Center?

Teams Direct Routing, Dyn365 Customer Service Omnichannel Voice

 There has been a little while since I lasted blogged here. But the one who is waiting for some are gonna get something good.

Some history

Omnichannel meens that there are several media who can be queued into your contact center. It can be SMS, email, chat, Facebook, WhatApp, LinkedIN and more. So this is not something new that Microsoft has created. I started in around 2005 to deliver this. So it's quite old but very usefull.

Yealink MP54 and MP56 Teams Deskphone

 Finaly back in the office. Here there was two phones waiting for me.

Thank you Yealink for the new firmware

 As for a long time I have been using Yealink WH66. Last week we got a new firmware. And what a change.

It's not perfect, but way much better than before. So here comes the highlights of the new firmware:

New Operator Connect - From 11 to 22

 So, for now the Operator Connect i TAC (Teams Admin Center) has got from 11 to 22. And the service now are in GA.

Cool nice little feature

 This I now will write about is a cool thing I found this morning 😊

I was in the search field looking for a conversation

Switchboard - the time is now

 Switchboard - Teams - API

There are many out there who runs operator based switchboard in Teams. Back in the days you might had a Lync/Skype based switchboard or attendant. Since the has been some "delay" for Teams, you might end up with a operator solution.

This can be good but also a issure. You need to use your mobile to answer, and sometimes we see lack of integrations with Teams.

There can't be transferd or dial to a sipaddress based address. You need to transfer to a phonenumber.

Why not get a solution where the operator/agent can transfer to:

• - phonenumber
• - sipaddress for the person
• - to another queue

Then ofcourse you might also get AOUTH calendar integration, Teams presence, Mobile presence also if you need this and the Telco has this API. 

For a few day's ago I got this in my LinkedIN feed. "Varberg kommun has done this." 

I see for customers that are based in several countries with different telco operators, then you need one solutions for all countries. Then  a third party hosted from Azure will be your path to get a switchboard - Attendant or a Contact Center solutions.

My advice is that when you run Teams with "Enterprise Voice", you are in the cloud, well then  your Switchboard - Attendant should be in the cloud.

Want to know more, please take contact.

Poly VVX and 3PIP

 Poly VVX 201,301 and 401 running 3PIP

After migrate one of my customer from Skype for Business server 2015 and hybrid, with Enterprise voice we started to plan for the VVX together with 3PIP.

For some time we saw that the VVX phones where working fine, but some started to logout for some reason after 48-72 hours. And the we was not able to login to them again.

New headset and speaker, wow I'm impressed

 On friday last week I got the text message from postal service that my package from Poly Norway has arrived. Since I just love headset and gadgets, I just ran over to the store to get it.

The package was a bit heavy and it did contains:

3 pcs of Poly chocolate that looked like Poly Sync-20

1 pcs of Poly Focus-2

1 pcs of Poly Sync-20

I did the unwrapping in a hurry and was so excited to start testing this.